CodeBold
Commerce
000
Company / Contact
Home /Contact

A person,
not a queue.

Support here is someone who has stood behind a counter running this software. Ask the awkward question — whether it does the thing you need is better found out now than in week one.

01 / How to reach us

Say what
you need.

Three sensible routes, depending on what you are asking. None of them is a form that disappears into a ticket system nobody reads.

If you are deciding whether to buy, tell us about the shop — what you sell, how many tills, whether there is a stockroom behind it. That is a more useful conversation than a feature checklist.

Support

Something is broken, or something is not doing what the docs say it does.

TODO: support email address

Sales and pre-purchase

Before you buy: does it do this, will it handle that, what does it cost for four outlets.

TODO: sales email address

The free plugins

Members, Smart Filters and Wishlist are supported in the WordPress.org forums.

TODO: WordPress.org support forum URL
02 / Before you write

Two things
that save a day.

One

Try it on staging

The free core is not time-limited. Half the questions people write in with answer themselves in twenty minutes against a real catalogue.

Two

Check the docs

Installing, shifts, receiving, permissions and the REST routes are all written down. It is quicker than waiting for us to type the same thing.

Then

Write anyway

If it is still unclear, that is a documentation problem rather than your problem. Tell us and we will fix the page as well as answer you.

03 / Questions

About support.

What should I include when reporting a problem?
WordPress and WooCommerce versions, PHP version, which of our plugins are active, and what you were doing when it happened. A screenshot of the till screen is worth several paragraphs.
Do you help with migration from another POS?
Yes, for the add-on tiers. Products usually already live in WooCommerce; what needs care is stock, cost and any open purchase orders. Tell us what you are moving from and we will say what is realistic.
Can you build something specific for my shop?
Sometimes. The suite is GPL and has extension points — a new tender type, a report, an integration. Describe what you need rather than how you think it should be built, and we will tell you honestly whether we are the right people.
Do you offer support on the free plugins?
Through the WordPress.org forums, alongside everybody else. Direct support comes with the add-on subscription.

Or just install it
and see.

The core is free on WordPress.org, and nothing about it expires.

Download free→ Read the docs