What you need
- WooCommerce.
- Your own Meta business account with WhatsApp set up (Meta calls it the WhatsApp Cloud API).
- A phone number that is not already used on WhatsApp or the WhatsApp Business app.
- A permanent access token from Meta. The temporary one stops working after 24 hours.
1. Connect your number
- Go to and follow it step by step.
- Fill in the four details from Meta: Phone Number ID, Business Account ID, App Secret and Access Token.
- Press Test connection.
- Copy the Callback URL and Verify token into Meta, so replies from customers reach your website.
2. Try it safely
Leave Test mode on at first. Messages are recorded instead of sent. Place a test order, check the Message log, then switch test mode off.
What customers receive
| Message | Sent when |
|---|---|
| Order confirmed | The order is being processed |
| Cash on delivery confirmation | A cash-on-delivery order is placed |
| Shipped | The order is marked shipped (if your shop has that status) |
| Delivered | The order is completed |
| Cancelled | The order is cancelled |
| Refunded | The order is refunded |
It also answers common questions on its own, such as "where is my order" and your shop's address and hours, and hands over to you when needed. A customer who replies STOP gets no more messages.